What is the basic difference between the two cards I received in orientation at Georgetown?

CISI is your Georgetown accident and sickness insurance. This is the contact you will use in MOST cases. The insurance also covers emergency medical evacuation.

International SOS is not insurance. It provides emergency medical as well as non-medical evacuation, e.g. evacuation due to natural disaster or political unrest.

What medical expenses does my CISI insurance policy cover? Is there a deductible or coverage limit?

You can find information on your study abroad policy in this link.

Note that many expenses, such as hospitalization and surgery do NOT have a deductible and will cover you up to $500,000. Other expenses, such as injury to teeth or nervous or mental disorders, have a lower coverage limit. Outpatient prescription medication is covered at 50%.

Additional services provided by CISI include emergency evacuation and a medical advice line in English. In the event of hospitalization, CISI provides consultations with English-speaking doctors who can monitor your treatment.

How do I get my medical treatment covered by CISI?

In case of illness, you should call the numbers listed on the back of your card. You will need to provide the information (Policy number, etc.) listed on the front of your card in order to open a case number. Your director can help you with this procedure.

Can I just hand my CISI insurance card to a doctor to be covered?

Doctors in Europe do not usually accept US health insurance cards.

For minor injuries and illnesses, you will usually need to pay the doctor expenses up front and get reimbursed later.

For serious injuries and illnesses, the insurance company can work with the hospital or facility to set up a guarantee of payment and direct billing. To start this process, you or someone on your behalf, would need to contact the company and open up a medical file.

For psychological services in Salamanca, you can be seen just by giving your CISI insurance card to the psychologists list below (see next question). 

When you pay your health care provider, ask for receipts for the visit and any other paperwork, such as a referral. To receive reimbursement, you must send the following documents to This email address is being protected from spambots. You need JavaScript enabled to view it.: completed claim form, scanned receipts and referrals (save the originals). In the body of your email, include your name and phone number, CISI policy number and the case number assigned to you. In addition, you should include your home address so that CISI can mail your reimbursement there. Remember that prescribed medications can also be partly reimbursed, so save those receipts and prescriptions as well.

Is there an English-speaking therapist available to me in Salamanca?

Yes. Georgetown and CISI insurance have set up an agreement with a local English-speaking therapist so that session payments are made directly by the insurance company. You can either go through the director (who will take care of all paperwork) or get in touch with the therapist yourself (minimal amount of paperwork). To get coverage yourself, you must do the following:

  • Open a case with CISI: +1 (312) 935-1703 (collect calls accepted) or email This email address is being protected from spambots. You need JavaScript enabled to view it.. When they send you the case number and save it in a place where you will remember, since you will need it to continue with the process. Have the therapist’s contact information on hand in case the insurance company requests it. They will have to email a Guarantee of Payment to him/her before your appointment.
  • Get in touch with the therapist, identify yourself as a Georgetown student and make an appointment, letting the therapist know that you have contacted the insurance company.
  • Once you have made an appointment, contact the insurance company again to let them know when it is. They will now send a Guarantee of Payment to the therapist. (You may have to repeat this every time you make an appointment)
  • In your first appointment, show the therapist your Georgetown ID as well as your CISI card. Give her the case number that the insurance company gave you. You will not have to pay; the insurance company should reimburse her directly.
  • The therapist may contact your program director to clear up any procedural problems with the insurance company. However s/he will never divulge your name or any other personal information.
  • Contact information, therapists:

1) Alex Briones, Clinical Psychologist

Instituto del Comportamiento (

San Vicente Ferrer 7, 1º-1. 37008 Salamanca.

+34 923 21 39 01

+34 618 02 12 30

This email address is being protected from spambots. You need JavaScript enabled to view it.

2) Claire Jasinski, Clinical Psychologist

636 54 50 52

This email address is being protected from spambots. You need JavaScript enabled to view it.


Calle Vallehermoso 32, bajo C 28015 Madrid

**Claire does sessions by Skype for our students

 What about in an emergency?

In case of an emergency, or major medical services, you must call the 24-hour CISI number for pre-approved treatment: +1 (312) 935-1703 (collect calls accepted). CISI’s email is: This email address is being protected from spambots. You need JavaScript enabled to view it..

In case of a serious emergency, do not stop to get in touch with CISI. Get attention immediately, and CISI will later coordinate care and payment with local medical facilities! However, it is important to contact CISI as soon as possible thereafter or have your director do so.

Will CISI pay for my mom or dad to come visit me if I am in the hospital?

If a doctor certifies that you will need to be hospitalized for over 6 consecutive days, under the “Emergency Medical Reunion” benefit, CISI will cover the cost of economy-class transportation and daily expenses of a person from your home country selected by you. All travel and expenditures must be pre-approved by the company.

If an immediate family member dies while you are abroad and you need financial assistance in order to return home for a brief period, Georgetown University may have some funds available. As a first step, please contact your program director if you need this expense to be covered.

For more information about what is covered under the health insurance plan, you may contact CISI at: (203) 399 5130 or (800) 303 8120.

What services does International SOS provide to me?

Georgetown partners with International SOS (ISOS), an industry leader in managing international health and security emergencies, to provide University travelers with emergency medical, natural disaster, and political evacuation and repatriation services.  ISOS serves as a resource for country-specific travel information, security and medical risk assessments, visa requirements, and vaccination requirements.  ISOS is also a resource for students who may need help in deciding whether to seek medical attention and where to find medical resources that meet a Western standard.  ISOS services include:

  • ISOS 24-hour toll-free telephone access to assistance for locating appropriate medical care; Regional Medical Advisors provide consultative and advisory services, including review and analysis of medical care received by the student.  Call collect/direct +1.215.942.8478
  • Personal Travel Locator
  • Legal referral assistance
  • Translation services
  • General Medical Advice
  • Assistance in locating appropriate medical personnel (i.e. English-speaking physicians)
  • Emergency Medical Evacuation
  • Emergency Evacuation due to Political Unrest or Natural Disaster

What are some of the advantages of my Georgetown coverage as opposed to my medical coverage by the University of Salamanca and vice versa?

Your USAL coverage entitles you to medical attention and hospitalization at certain private centers in Salamanca, Spain and other destinations in Spain. In Salamanca, it requires no pre-approval or forms to fill out. On the other hand, CISI may give you the option of going to other doctors or hospitals in Spain not included in the USAL plan and will also cover your outside of Spain. Some services provided by CISI and ISOS, such as partial reimbursement of prescribed medicines, medical advice in English, translation, evacuation and trip interruption are not provided by your USAL plan.

VERY IMPORTANT: Please take all your insurance cards with you when you travel!  

If I lose my GU health insurance cards, how can I get replacements?

Click on this link and then on “Insurance Card.”



  • CISI: +1 (312) 935-1703 (collect calls accepted). Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • ISOS: +1 (215) 942-8478          

Updated, July 2018